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Sellercare® is a consulting firm that caters to established Amazon sellers with high-volume sales on Amazon. Sellercare® is the first U.S based consulting company to offer e-commerce seller performance services to Amazon sellers.
Sellercare® offers a variety of services which range from account management software, suspension prevention, blocked ASINs, account notations, infringement complaint retractions, and resolving the most difficult account suspensions. We are a one stop shop for all seller performance related matters for top seller clientele. Read more about us.
We specialize in the most difficult cases. The majority of our clients submit multiple ineffective appeals prior to starting our service. Our insight, knowledge, and experience give us an upper hand when it comes to dealing with every type of suspension. We’re able to identify the cause of the suspension, the measures required to resolve the violations, and the prevention steps for future compliance. We help sellers get reinstated by providing the solutions that Seller Performance considers effective for reinstatement.
Since we cater to top selling clients, each ASIN is important for business. Most sellers depend on their top selling ASINs in order to generate and maintain high-volume sales on Amazon. Once an ASIN is suspended, sellers lose income quickly while the item is inactive on the storefront. Since this is a time sensitive matter, we treat these cases in the same manner as an account suspension. We assist sellers with reinstating top selling blocked products.
As of 2019, infringement-based complaints are the most common types of violations on Amazon. Sellers are experiencing a high rate of complaints from brand owners, and these complaints commonly result in account notices and account suspensions. Once a complaint is received, Amazon usually requests a retraction. Complaining parties are looking for specific remedies in order to feel comfortable with submitting a retraction. We’re experts at communicating with complaining parties to get retractions so sellers can start making progress in their case.
If an account is active, our goal is to help sellers prevent suspension by submitting appeals when any notice has been received on the account. Unfortunately, it’s common for Seller Performance to initiate account reviews that are time sensitive. Typically, a notice will instruct sellers to provide an appeal within “24 hours” in order to prevent suspension. We understand the urgency of these types of notices and we help sellers by providing appeals that finalize the review and prevent suspension.
Complimentary Amazon MWS Software
Sellercare clients are eligible to gain access to our complimentary account monitoring services. These services include Amazon MWS reporting software which keeps tabs on negative notices, warnings, and metric changes within the account. By continuously monitoring negative changes, we help sellers identify issues right away in order to address them properly.
Seller Performance regularly sends notices to sellers which indicate various violations that need to be addressed. Since these notices don’t explicitly state that they put the account at risk of suspension, the majority of sellers ignore these notices. Each notice needs to be addressed so Seller Performance can see that the seller has identified the error and is applying actions to remedy the violation. We help sellers address these notices by getting the account notated of compliance with Amazon TOS.
We Handle the Toughest Suspension Types
We are experts at dealing with every type of suspension including the following:
Infringement [Counterfeit, Trademark, Copyright]
Seller Code Of Conduct
ASIN Creation Policy
Amazon Marketplace Fair Pricing Policy
Final Decision Suspensions
Sellercare® Partners & Blogs
Sellercare® is the exclusive reinstatement consulting company for Payability. When Payability clients get suspended, Sellercare® manages their cases and assists with reinstatement.
Sellercare is partnered up with Payoneer and Kabbage, and our clients receive special deals.
Sellercare Partners with Joseph Sirosh (FIRST Vice President of Transaction Risk for Amazon.com), Tokyo 2008. Joseph Sirosh built and led the Transaction Risk group which later turned into “Seller Performance”.
Sellercare Partners with Sebastian Gunningham (Senior VP of seller services at Amazon.Com) and Jasper Cheung (President of Amazon Japan), Tokyo 2008.
Sellercare® is the EXCLUSIVE reinstatement consulting company for Payability, When Payability, clients get suspended, Sellercare® manages their Amazon account suspensions and assists with reinstatement.
Victoria Sullivan, Marketing Manager at Payability
"Sellercare has done an excellent job getting our customers unsuspended. Whenever a customer gets suspended, we send them to Sellercare and they take great care of them."
Sellercare® Payability Offer:
Receive a $200 sign on BONUS!
Sellercare is partnered up with Payoneer and our clients receive special deals.
Sellercare® Payoneer Offer:
Get a $100 bonus from Payoneer when you load your first $1000!
Sellercare is partnered up with Kabbage and our clients receive special deals.
Sellercare® Kabbage Offer:
Kabbage provides funding of up to $250,000 within 7 minutes
See how much you qualify for!